FAQ

Shipping

Domestic Shipping

Standard UK delivery is FREE on all online orders over £50. 

Delivery within 3-5 days via Royal Mail

We deliver all items Monday to Friday, 9.00am-6.00pm (although on some occasions Royal Mail may deliver slightly earlier or later). We do not deliver during weekends and public holidays.



Next Day 


£7.95 Delivery via Royal Mail

Option available for Monday to Friday delivery; order by 11am for next day delivery. Orders placed after 11am will be shipped the next working day. We do not deliver during weekends and public holidays.

​​

International Shipping 


£12.99 Delivery via Royal Mail within 5 to 1o days to Europe and 10 to 15 days outside Europe 

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we'll notify you as soon as possible

On rare occasions, some items may be delivered outside the published timed windows.

 

Customs Duties & Other Fees 

 

For orders outside Europe and Australia, you may be charged duty and taxes on receipt of the goods. 

Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes and any other administration charges paid to couriers in relation to these feeds, is your responsibility. MINKIE cannot be held responsible for the payment of any of the above mentioned charges

Returns

How to Return  

 

UK

 

You can return your item/s for a refund within 28-days of receipt. Items returned must be in their original condition with original swing tags intact. Items must be unworn and unwashed.

 

We will refund your order on receipt of the goods. Make sure you use a recorded postal service.

 

Please note that unless you received a faulty or incorrect item return postage is your responsability.

 

Please use the following address:

 

Minkie

Unit 2 Burmarsh Workshops

71 Marsden Street

London

NW5 3JA

UK

 

International  

 

Please use the same address.

We will refund your order on receipt of the goods. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of postage.


Unfortunately at this time we will not be able to refund the postage costs.

 

Damaged or Incorrect Items  

 

We're sorry to hear that you have received a faulty item. Please send us a message at minkielondon@gmail.com

including your order number, the name of the item you were supposed to receive and any additional details so we can solve the problem as quickly as possible.

 

 

Exchanges  

 

Please return your item to us for a full refund and reorder your preferred size / colour on the Minkie website.

Privacy Policy

What type of information do you collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.​

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookie name                                          Life span                 Purpose

 

svSession                                               Permanent          Creates activities and BI

hs                                                          Session                Security

incap_ses_${Proxy-ID}_${Site-ID}    Session                Security

incap_visid_${Proxy-ID}_${Site-ID} Session                Security

nlbi_{ID}                                            Persistent cookie Security

XSRF-TOKEN                                   Persistent cookie Security

 

smSession                                        Two weeks              Identify logged in site members

How can your site visitors' withdraw their consent?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at minkielondon@gmail.com or send us mail to: Minkie London, 16 The Arches, Kilburn, NW6 2DS, London, UK